VP, Operations and Client Partnerships

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary:

The Vice President of Operations and Client Partnerships is responsible for leading and optimizing multiple organizational functions, including sales, operations, client relations, technology application, change management, sales support, and process improvement for our growing intermediary and Individual Coverage Health Reimbursement Arrangement (ICHRA) business. This role sets strategic direction, drives innovation, and ensures the successful execution of programs to enhance service delivery, efficiency, and customer satisfaction. The VP collaborates with cross-functional teams to align processes, manage diverse teams, and influence key stakeholders, leveraging experience in the health insurance industry to address industry-specific challenges and compliance requirements.

Essential Duties and Responsibilities: 

• Oversee all sales and operational functions, including enrollment, eligibility, vendor management, carrier and client partnerships, ensuring compliance and quality service delivery. 
• Develop and execute strategies to strengthen carrier, client and ICHRA Administrator partnerships, maximize customer satisfaction, and drive retention across business segments. 
• Lead process improvement initiatives, implementing methodologies and automation to enhance operational efficiency and service delivery. 
• Direct cross-functional teams to manage account enrollments, renewals, and product configurations, collaborating with sales, IT, finance, and other departments. 
• Drive change management initiatives, navigating organizational transitions, optimizing processes, and fostering a culture of continuous improvement. 
• Oversee strategic projects such as development and implementation of ICHRA strategies, open enrollment management and system implementations, ensuring alignment with the organization’s strategy and business model. 
• Utilize data analytics to identify trends, assess risks, and inform decision-making to drive operational and strategic improvements. 
• Mentor and develop high-performing teams, implementing career development programs and fostering a culture of accountability and growth.

Knowledge, Skills, and/or Abilities: 

• Strong leadership skills with experience managing dynamic, diverse teams and influencing at all organizational levels. 
• Proven track record in change management, process improvement, and implementing technology-driven solutions. 
• Demonstrated success in client partnerships, strategic planning, and cross-functional collaboration. 
• Proficiency with data analytics tools, project management software, and customer relationship management (CRM) systems.

Education and/or Experience: 

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field. 
• Minimum of 8-10 years of experience working for a health insurance carrier or a health insurance exchange, with a focus on operations and enrollment, and the technology solutions supporting these functions. 
• Experience and knowledge in the ICHRA space is a plus.

What We Offer: 

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $156,000 – $230,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You… Better Together! 

NFP is an inclusive Equal Employment Opportunity employer.