Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
We’re looking for a Sr. Client Support Specialist to interact with our clients and Client Managers to successfully offer the COBRA Administration Service, present the services and implement the COBRA Administration process.
Responsibilities include:
Implement new Clients to COBRA Administration System with data entry and system setup
Visit Clients for implementation/ follow up COBRA procedures
Update COBRAeas system with COBRA eligible participants data
Revise COBRA notifications and send via certified mail to all required participants within the COBRA established timeframe
Complete COBRA enrollment, changes and termination forms
Send Daily communications to Carriers to notify of COBRA reinstatement, changes and terminations
Provide support to Customers, Clients and COBRA participants on questions regarding coverage information, account information, insurance information and COBRA regulations
Manage COBRA Open Enrollment communications process, as well as add and/or update rates information on COBRAeas system.
Monitor account e-mail and maintain SysAid Service Request documentations updated:
Daily verification of new cases
Follow up on pending cases
Resolution of open cases
Monitor and comply with COBRA notification, election and payment periods
Generate monthly COBRA reports for Finance
COBRA Headcount Report
COBRA Notices Report
COBRA Severance Report
Scan and file COBRA participants documents:
Election forms
Enrollment forms
Termination forms
Participant letters
Other related documents
Ensures all verbal and written communication is courteous, professional at all times
Builds a strong customer relationship and effectively interacts with customers in order to explain complex procedures and concepts, benefits and services, in a simple, concise manner
Maintains strong sensitivity and adherence to confidentiality standards. Follows HIPPA compliance
What We Offer:
NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You… Better Together!
NFP is an inclusive Equal Employment Opportunity employer.