(Remote) Employee Communications Operations Manager

Who We Are: 

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com

Overview

NFP is seeking an Employee Communications Operations Manager for its Central region. Come grow with us – while working from home or hybrid!

The Employee Communications Operations Manager drives impactful multi-channel campaigns (print, digital, and video) that seamlessly integrate with internal HR teams to engage employees. The primary focus of this role is to lead project management efforts across the Central region. Additionally, you’ll provide tactical support at the office level to ensure smooth execution and delivery. You’ll collaborate with project managers in other regions to align best practices and support optimization across the National Employee Communications Practice. With a comprehensive understanding of the full campaign lifecycle – including planning, design, production, launch, and reporting – you’ll help deliver exceptional results.

As a visible leader within the Central region, you may be called upon to represent the National Employee Communications Practice in prospect and client meetings – bringing clarity, confidence and subject- matter expertise to external engagements. Your ability to present well and build trust contributes to client retention, practice growth and the broader reputation of NFP’s communications capabilities.

With a growth mindset, you’ll continuously seek opportunities for learning and improvement while adapting to client needs across various market segments. You will report to the Senior Vice President of Employee Communications and collaborate with your teammates to ensure the success of the practice.

You are accountable for these key areas:

• Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple This includes prioritizing coordination, resource management, capacity planning and delivery – especially during Open Enrollment season (Q4) for the majority of NFP clients.
• Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice.
• Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and Employee Communications Practice teammates.
• Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy.
• Represent the practice in external engagements by serving as a confident and professional voice for the National Employee Communications Practice in client and prospect meetings
• Use presentation skills and subject matter expertise to build trust, reinforce NFP’s value and support business development and retention.
• Report on the effectiveness of employee communications campaigns for clients and provide strategic recommendations for optimization and continued work.

Responsibilities:

• Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple offices. This includes prioritizing coordination, resource management, capacity planning and delivery – especially during Open Enrollment season (Q4) for the majority of NFP clients. Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice.
• All work completed is accomplished efficiently as you steward available resources and identify creative solutions to increase capacity.
• Manage seasonal fluctuations and demands by optimizing resource allocation, streamlining systems, and identifying creative solutions to maintain capacity and efficiency during peak periods.
• Build and maintain a comprehensive library of resources to support cross-functional teams, ensuring easy access and efficient utilization for internal teams and clients throughout the year.
• Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and National Employee Communications Practice teammates. Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy.
• Leverage NFP’s LASSO® model to develop measurable multi-channel employee communication campaigns, focusing on clear, accessible benefits information.
• Act as a subject matter expert in employee communications, partnering closely with the Accounts team to provide tailored solutions for NFP clients.
• Work cross-functionally with key stakeholders to design and implement highly effective employee communication campaigns that drive results.
• Represent the practice in external engagements by serving as a confident and professional voice for the National Employee Communications Practice in client and prospect meetings. Use presentation skills and subject matter expertise to build trust, reinforce NFP’s value and support business development and retention.
• Participate in client and prospect meetings as needed, presenting campaign strategies, deliverables and performance insights with clarity and professionalism.
• Serve as a confident and credible voice for the Employee Communications Practice, helping to build trust and reinforce NFP’s value proposition.
• Collaborate with Account teams to tailor messaging and presentation materials that resonate with diverse audiences across market segments.
• Report on the effectiveness of employee communications campaigns for clients and provide strategic recommendations for optimization and continued work.
• Report on key performance indicators as part of NFP LASSO®
• Proactively offer strategic direction based on data interpretation and recommend next steps based on reporting

Goals and Measures of Success:

• Regional Project Management Excellence: Projects within the Central region are consistently delivered on time, within scope, and aligned with resource and capacity plans – especially during peak seasons like Open Enrollment (Q4).
• Operational Efficiency: Processes and systems are optimized to reduce bottlenecks, improve team coordination and increase the volume of deliverables completed without compromising quality.
• Executional Quality: Campaign materials and deliverables reflect a high standard of accuracy, clarity, and design. Once fully onboarded, revisions from internal teammates are minimal.
• Stakeholder Confidence: Clients, Account teams, and Employee Communications Practice teammates consistently express confidence in your leadership, communication and subject- matter expertise.
• Client Satisfaction: Campaign performance and collaboration receive favorable feedback in client surveys and follow-up conversations.
• Practice Impact: Your contributions directly support the Employee Communications Practice in achieving its revenue and recurring revenue goals through timely project delivery and high client retention.

Qualifications:

• Bachelor’s degree in business administration, communications, human resources, journalism, marketing, g
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