AVP, Group Benefit Services

Business Line: Group Benefits

Hours Per Week: 35 (Full-Time)

Location: Kitchener – Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

The Role at NFP

We’re looking for an AVP to take a leading role in evaluating, developing and delivering on strategic growth opportunities across NFP Canada’s Group Benefits division through improved planning, operational excellence and financial performance.  The AVP will lead and collaborate with other NFP consultants, Account Managers and Administrators to service, build, and maintain a block of business. This role will report to the Senior Vice President of Group Benefits Services and will manage a team based in the Greater Toronto Area.

What You’ll Do

• Analyze and interpret the strategic direction of the benefits division and organization with a clear understanding of the vision, mission, values, and objectives to develop responsibilities, tasks, goals, and initiatives that align with long-term plans and growth. This includes analyzing, supporting and presenting renewal reports, RFPs and sales presentations.
• Act as the subject matter expert as well as provide leadership and guidance to Group Benefits team members ensuring that deliverables are executed within the local office(s) and that they are complete, accurate and conform to NFP standards
• Act as the primary consultant for a group of NFP key clients promoting strong relationships through business and social interactions.   You will also provide client specific strategies and concepts to support a plan design to meet their questions.   Regular presentation of quarterly experience, financial updates, marketing and renewal reports
• Support New Business Development opportunities through your own network as well as referral sources
• Supervise multiple individual contributors ( consultants) . Ensure the organization’s policies and procedures are adhered to. Responsibilities include:
•  Managing team structure and monitoring team workload to determine capacity to take on new clients
• Interviewing, hiring, and training employees
• Appraising individual team member performance
• Coaching/mentoring staff and addressing potential problems. 
• Delegating to provide challenges and developmental opportunities to team; clearly defining roles and responsibilities.
• Develop high level, multi-year renewal and marketing plans,  and oversee annual renewals and complex client presentations.  Attend /support additional renewal and strategy meetings with high profile or difficult clients coordinating amendments, new installations and implementations.
• Develop and maintain relationships with key client stake holders and carrier representatives.
• Continually look for ways to cross sell products and services; actively seeking ways to provide value to our clients
• Serve as the lead on complex or escalated client issues or assignments, providing direction to junior team members as needed
• Provide leadership for strategic business development and corporate planning issues on major business decisions; networking & developing collaborative relationships with internal and external stakeholders to build awareness of benefit services.
• Recommend solutions to executives, effectively interpret project resource needs, and adjust as required throughout project progress

What You Bring

• Valid LLQP required upon starting this role
• 10+ years of experience in the group insurance industry specifically in employee benefits, including Underwriting, Sales & Service
• Demonstrated ability to take ownership, negotiate and follow through a problem to a satisfactory resolution including achieving sales targets
• Strong time management, communication, decision making, client relations, presentation and organizational skills
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with clients, senior management, and staff
• Ability to operate as an effective tactical as well as strategic thinker
• Ability to assist and maintain good working relationships at all levels across organizations

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country