Client Service Specialist
Who We Are:
Wealthspire Advisors, founded in 1995, is a New York City-based, independent registered investment Advisory firm with more than 380 employees serving clients from 20+ offices. With a strong commitment to a fiduciary business model, the firm believes in connecting all aspects of a client’s financial life to deliver thoughtful, collaborative strategies that focus on what is most important to each client. Wealthspire Advisors acts as a wealth manager, investment Advisor, consultant, and constant partner in helping clients achieve their aspirations. For more information on Wealthspire Advisors, please visit www.wealthspire.com.
This is a hybrid position with in-office flexibility 2-3 days a week.
Summary: As a member of the client service team, this role primarily supports the Advisors in all aspects of servicing our clients and is an integral part of our team. This is an administrative position reporting directly to the VP of Client Services. This position requires attention to detail, strong organizational skills, and a pro-active attitude to successfully manage client-focused and operational activities, as well as working effectively with all employees at Wealthspire. Our team believes in a culture of transparency, collaboration, and accountability.
Primary Responsibilities:
- Develop and maintain strong relationships with clients, Advisors and other team members across the firm
- Fulfill on-going client requests
- Assist clients in a timely and accurate manner, striving to exceed client expectations
- Compose professional letters and emails to clients
- Assist Advisors with fulfilling client requests, always looking for ways to better support Advisors
- Work effectively with employees in different locations utilizing various methods of communication
- Manage a paperless office
- Complete account paperwork for clients, utilizing electronic methods whenever possible
- Input and update accurate client information in all systems
- Maintain and update client service procedures
- Take ownership, as appropriate, of certain daily functions within client services
- Answer phones and other general administrative duties as needed
- Front desk backup – meet and greet clients, set-up/breakdown conference rooms for meetings
Systems:
- Proficient with in-house office systems – Client Relationship Management and Document Management Systems (e.g., Salesforce, DocuSign, SharePoint, Zoom, Teams)
- Excellent computer skills with Microsoft Office® Suite
Qualifications:
- Bachelor’s degree preferred
- At least two years of directly related industry experience
- Numerical accuracy and attention to detail a must
- Ability to prioritize tasks and work in a team environment
- Desire to learn, be resourceful, and think outside the box
- Professional appearance and manner
- Strong written and verbal communication skills
- Continuously exhibit personal integrity, professional initiative, and a personable attitude.
Do you see yourself excelling in this position?
Don’t hesitate to apply, even if you don’t meet every qualification on the list. We recognize that career journeys are as unique as individuals themselves, and valuable skills can come in various forms. We’re eager to learn about your unique talents and experiences.
What We Offer:
NFP, an Aon company, and Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $60,000 – $84,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You… Better Together!
NFP, an Aon company and Wealthspire Advisors is an inclusive Equal Employment Opportunity employer.
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NFP est un employeur qui offre l’égalité des chances à tous les employés et candidats à l’emploi, sans distinction de race, de couleur, de religion, de sexe, d’orientation sexuelle, d’identité de genre, d’âge, d’origine nationale, de handicap, de prédisposition génétique ou de statut de porteur, ou de toute autre caractéristique protégée par la législation fédérale ou provinciale. L’entreprise s’engage à respecter cette politique en matière de recrutement, d’embauche, de placement, de promotion, de transfert, de formation, de rémunération, d’avantages sociaux, d’activités des employés et de traitement général pendant l’emploi. Il est attendu de tous nos employés connaissent cette politique et qu’ils créent un environnement sensible et respectueux de tous les individus. test