Commercial Claims Handler

We’re hiring for a Commercial Claims Handler to support our growing Claims team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Commercial Claims Handler to join our dynamic Claims team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Claims Handlers, you’ll be providing administration, progression and advocacy on our clients claims.  This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives.

We’re looking for someone with:

• A high level of interpersonal skills – an ability to build successful, mutually beneficial business relationships at all levels
• Excellent communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing
• Strong negotiation skills
• Planning, organisational and time management skills
• Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint
• Excellent attention to detail and ability to prioritise workload
• Experience of handling Property and Casualty claims
• Experience of working in a Commercial Insurance setting
• A knowledge of FCA regulatory requirements
• A minimum of 2 years’ experience in managing commercial general insurance claims
• Professional insurance qualifications desirable
• A-Level standard in education is an advantage

Using these skills, you’ll be:

• Dealing with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
• Managing client’s claims including advice on cover and indemnity
• Managing the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage
• Actively monitoring progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives
• Providing technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process
• Dealing with claims on behalf of carriers on a delegated authority basis where agreements are in place
• Supporting leadership team on the implementation of best practice, process review and continuous improvement projects
• Undertaking other duties as assigned which are commensurate with the role

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You… Better Together!

NFP is an inclusive Equal Employment Opportunity employer.